SUBSCRIPTIONS FREQUENTLY ASKED QUESTIONS
(2023-2024 Season subscriptions are no longer on-sale.)
Q. How many tickets are in a subscription?
A. 4 (four) tickets total – one ticket to each mainstage show in the season.
Q. How many subscriptions can I purchase?
A. A maximum of 4 (four) subscriptions per household.
Q. What shows are included in the 2023-2024 season subscription?
A. Once on this Island, A Soldier’s Play, RUBY, and Marvin Gaye Prince of Soul
Q. How will I receive my tickets?
A. Choose from Will Call or Email during checkout. For Will Call, pick up your tickets at the Will Call window 30 minutes before your shows. For Email, PDF e-tickets will be attached to your order confirmation and sent to the email address you provide during checkout.
Q. How do I purchase season tickets?
A. Online at westcoastblacktheatre.org, call (941) 366-1505; Press 1 for Box Office, or in-person at the WBTT Box Office M-F 10:30am-4:00pm.
Q. Is Joyful! Joyful! part of the subscription package?
A. No. Joyful! Joyful! is the 2023 Holiday show which can be purchased for an additional cost.
Q. How much do Joyful! Joyful! tickets cost?
A. Adults $50.00, Students (25 and under) & Active Military $20.00 (must present a valid ID upon request).
Q. Can I mix preview dates and regular dates for my subscription?
A. Yes, please call into the Box Office to purchase your tickets. You MUST have your dates ready prior to calling the box office.
Q. Can I pick the same seats for each show in my subscription package?
A. No. WBTT allows the flexibility of being able to select from any of the available performance dates for each production. As such, the same seats may not be available for the dates you request. Priority seating is available for sponsorship of $2,500 or more. For information, call Debra Flynt-Garrett at (941) 366-1505, ext. 106.
Q. What is the best way to order my subscription and get the seats I want?
A. The best way to reserve your desired seats is to purchase your subscription online. If you feel it necessary to call the box office to have us process your order manually, please be sure to have your dates and seats selected for each show or you may run the risk of losing them.
SINGLE TICKETS FREQUENTLY ASKED QUESTIONS
Q. Does WBTT allow children/infants in the theater?
A. Children under the age of 4 will not be admitted. Children must be able to sit in a seat, no lap sitting permitted. Some shows are not appropriate for younger children, please call the Box Office for show-specific information.
Q. Can I bring my service animal?
A. Yes, please call and inform the Box Office as there are certain seats reserved for service animals.
Q. I would like to sit next to my friend/neighbor, could you look up their ticket information?
A. No, the box office does not give out patrons’ information. Please call your friend and collect the information.
Q. Does WBTT offer standby tickets?
A. WBTT sells standby tickets for shows that have available seating. If a show is sold out, standby is not available. WBTT is proud to offer Student Rush tickets at a discounted rate of $5 for students aged 25 or under with valid ID.
Q. Does WBTT have a waitlist?
A. No, WBTT does not have a waitlist.
Q. I didn’t receive my order confirmation or E-tickets?
A. Please check your spam or junk folder, if you have already checked those folders, please call the box office.
Q. If I lose my tickets, can the Box Office resend my tickets to me?
A. Yes. The Box Office can resend e-tickets for free, hold tickets at Will Call window for free, or ship tickets via USPS for a shipping fee of $5.00.
POLICIES FREQUENTLY ASKED QUESTIONS
Q. How do I exchange my tickets?
A. All ticket exchanges must be done through the Box Office 24 hours before your scheduled show date. Call (941) 366-1505; Press 1 for Box Office, WBTT Box Office Hours are M-F 10:30am-4:00pm or Sat. 10:00am-2pm
Q. Can I exchange my tickets the day of my scheduled show?
A. No. Exchanges must be made 24 hours in advance of your scheduled show date.
Q. If a season show is sold out for the entire run, can I still exchange my tickets?
A. No, exchanges are made based on availability, if a show is sold out there are no seats available to process an exchange.
Q. Who can make changes to my ticket order(s)?
A. Only the ticket purchaser.
Q. If a show or performance is canceled what do I do?
A. An email will be sent out from the Box Office, once received please follow the email instructions.
Q. If I exchange from a regular date to a preview date for my subscription, do I receive a refund on my ticket price?
A. No, season subscribers pay to be able to exchange for free and move to any date without a fee.
Q. Does WBTT give refunds?
A. No, all ticket sales are final.
Q. Can I exchange my tickets if I’m not a subscriber?
A. Yes, for an exchange fee of $5.00 per ticket.
Q. Can I convert an adult ticket to a student ticket and vice versa?
A. No, all ticket sales are final.
Q. My show was canceled, what now?
A. Sometimes performances are canceled due to external factors. WBTT will notify patrons of canceled performances by email with further instructions for re-booking. It is the responsibility of the ticket purchaser to inform members of their party. If a performance is canceled, WBTT will make every effort to exchange tickets to an available performance date.
GROUP SALES FREQUENTLY ASKED QUESTIONS
Q. How many people are needed for a group sale?
A. 15 people or more.
Q. Group Sale Rate?
A. For groups of 15 or more, patrons receive a discount of $5.00 OFF the original ticket price.
Q. How do I purchase Group Sale tickets?
A. To secure your group sale tickets, please view seating availability online and call the Box Office. A 50% deposit is required to hold the tickets with the remaining balance due 30 business days later or one week before the scheduled performance- whichever comes FIRST.
Q. Can I do a Group Sale subscription?
A. No. Subscriptions are already offered at a significant discount. Patrons may purchase 4 (four) subscriptions per household.
